What we do:
Miami Management, Inc. is a fully licensed and insured, full-service management company that prides itself in being qualified and equipped to handle every aspect of property management. From Residential and Condominium management to the management of High-Rises and Commercial properties, Miami Management has assembled a team of experts for each area of concentration.
Our Condominium Association and Commercial Property teams also provide advancement in their field. They are continuously on the edge of innovation when it comes to generating solutions and ideas for Condominium Associations. They stay up-to-date on the status of ever-changing laws, as well as the procedures and requirements of those governing documents.
We have also created a High-Rise Division, whose focus is specifically directed toward those properties. This branch of the company understands the time, energy, and intimacy demanded in order to manage a high-rise with the excellence and care our principles require.
We offer a customized plan based on community needs. We staff fully trained and licensed Community Association Managers (L.C.A.M.) who oversee daily operations and ensure that all standard operating procedures and protocols are being followed.
Our Services include:
- Management reports
- Vendor negotiation and supervision
- Community inspection
- Enforcement of rules and regulations through deputy-violation management
- Transition specialist
- Budget planning
- Complete monthly financial reports
- Front Desk/Gate House
- Online services
Information Technology Services.
We are committed to providing all of the resources needed to meet our customer's expectations and the most advanced and secure technology in the industry establishing enjoyable user friendly experience to residents, property managers, board members, maintenance personnel and access control staff.
Our software is fully integrated and interactive with websites, online payments, automated notifications, service requests and tracking package delivery accessible 24/7.
- Online Payments.
- Online Estoppel Requests.
- Online Screening Processing.
- Website development.
- Integration with Gate Systems.
Management Services Program
From the moment we are hired, we begin to plan a program that is customized for your community. The Licensed Community Association Manager assigned to each property will:
- Prepare a management plan and utilize it as guidance and to set the right expectations with the board.
- Create, grow and manage healthy and positive relationships with the Board of Directors of the Association.
- Assist unit owners with their service requests. Review and analyze requests submitted by unit owners and find solutions to them.
- Provide administrative support. Prepare the necessary documentation to support the associations meetings. Receive and process important correspondence.
- Respond to and take action on association emergencies.
- Manage major improvement projects.
- We use the latest software and systems to generate violation letters, monitor compliance periods, and to chronicle actual compliance for the Association's record keeping.
- Use the latest software and systems to generate violation letters, monitor compliance periods, and to chronicle actual compliance for the Association's record keeping.
Our finance department's reputation is renowned within the industry for its efficient and accurate financial reporting. The department's goal, in addition to executing all tasks with precision, is to establish with each Association a clear understanding of their account activity. Our finance department constantly examines Association finances, in order to reconcile any financial matters expeditiously.
Financial reports are prepared monthly and include, but are not limited to the following:
- Balance sheets
- Income statements
- Prepaid reports
- Insurance schedule
- Monthly bank statements
- Accounts receivable listings
- Check disbursement listings
- Monthly bank reconciliation of each account
- Specialized reports
Our accounting department is expedient in its dealings with cash-flow in order to ensure timely and accurate budget management.
- All checks received are posted to each account.
- Miscellaneous checks are listed in an excel format and copies are made for back-up.
- Deposits are prepared on a daily basis and done remotely through a scanner.
- All lockbox reports are downloaded from the bank on a daily basis.
- All unit owners enrolled in ACH are debited once a month.
- For all checks on "Reject Payments" status, the manager will receive an e-mail and must respond within 24 to 48 hours with instructions on how to proceed with payment.
- DLQ reports are generated and sent to the manager on a monthly basis. Once returned with ranges, the accounts receivable is in charge of generating letters and having them mailed out.
- Vendor payments are made through electronic approval process
- Estoppel request
Our staff will dedicate time to helping customize a budget plan that will help a community fulfill its needs, while taking into consideration the various economical instances that are unique to that community.
Our budget preparation services include:
- Assistance in budget planning
- Analysis of the previous year's expenses
- Forecasting future trends
- Assisting Boards and Committees in budge workshops
- Mailing notices within appropriate timeframes
- Once approved, mailing of coupons to homeowners
We have worked with a talented group of webmasters to design a well-structured and user-friendly website. Along with providing contact information and detailed description of our services, Miami Management also provides convenient real-time access to individual accounts, giving our clients the ability to make their payments online by e-check or credit card. The structure of our website allows our clients to meet all of their needs.
We have built relationships with different banking institutions and they have provided us with the necessary equipment for the instant digital processing of checks. This means that once your maintenance payments are delivered to our office, they are immediately posted and the funds are electronically withdrawn. This process is time-saving and effective, as it greatly assists the association in viewing and regulating their cash-flow, while granting our accounts receivable department the capability of operating seamlessly.
Secure Sockets Layer Protocol
The Homeowner Account Module uses Secure Sockets Layer Protocol (SSL) to protect Internet Communications through server authentication, encryption, and data integrity. All information sent over SSL (names, credit card numbers, private user information, account numbers, etc.) is encrypted so that it cannot be read or tampered with during internet communications.
The certificate currently in use is a strong 256-Bit SSL certificate issued by DigiCert-the strongest encryption level available. DigiCert provides SSL certificates to over 25,000 customers in more than 115 countries. Some of their customers include NASA, U.S. Department of State, Microsoft Corporation, Intel Corporation, Harvard University, and others.
A History of Service
Miami Management has a history of excellence when it comes to serving their customers. We have not only met the needs of our clients, but have also created services that satisfy our clients' preferences. We have established ourselves as a major competitor in the management industry. We have adapted to a technologically changing world by implementing and integrating those technologies into our structure. We are a company of vision; however, the greatest part of that vision has not changed since our inception, and that is our understanding that these services are there to help our customers. The heart of our company lies in our dedication to servicing individuals within a greater association. Miami Management, and all our employees, adhere to a system of values and principles that seek the betterment of each and every client.
Dedicated Call Center
Our Customer Service team provides information in response to every client inquiry. This department is qualified to help resolve issues that may arise day to day. Our team will assist with any question regarding a client account, taking the time to help the client read and understand their account ledger. Clients may speak to a customer service representative by phone, or in person by visiting our office.
During office hours, our Customer Service department is staffed with fully trained operators that are ready to assist association members.
Miami Management also provides 24-hour emergency phone service seven days a week. This service acts as a system of additional support for our clients, as well as providing peace of mind. If residents call our office any time after working hours, they are redirected to the emergency line, where a trained representative will assist them with an effective solution.
Maintaining Your Community in Pristine Condition
Miami Management understands that a community is, in the broader sense, a home. Just as an individual would aspire to keep their house, not only in order, but aesthetically appealing and pleasant for others, our company works to make and maintain the cleanliness and beauty of the community for its members. It is our goal, as well as our priority, to keep each community pristine.
We provide well-trained and supervised porters, janitors, handy-men and high-rise engineers to maintain the quality of the community's aesthetic, and to keep each community running smoothly.We consider every employee as a member of our team, and we understand that the actions of each member reflect on the entire company.
We also pride ourselves in providing a drug-free work environment. We provide each community with a hard-working staff, equipped to take-on and carry-out that community's needs.
Higher Industry Standards
Miami Management consistently maintains the highest standards in the industry. We offer professional advice in landscape design, tree trimming, and professional installation for every landscaping and irrigation need.
We understand the importance of a home's exterior, not just the color of its paint, but the maintenance of the grass, the placement of the trees, and the textures which are created by different plants and flowers.
Miami Management takes pride in the beauty of each community, not only because it reflects back on the company, but because it is a service whose well-executed result reflects the principles of hard-work, consistency, care, and attention to detail by which our company is governed.
Our services include the following:
- Lawn Services
- Tree Trimming
- Landscape Installation
- Pest Control
We provide our customers with all their irrigation installation and maintenance needs. We can supply water-efficient systems that will save you money and monthly maintenance service that will give you worry-free operation for years to come. Whether you need sprinkler heads, controllers, pumps, or control valves installed, we offer high-quality products from leading manufacturers. Our team of professionals are ready and equipped with the necessary tools and skills to ensure proper installation or repair of your system.
We offer monthly maintenance contracts for Homeowner's Associations, Condominium Associations and commercial properties.
Miami Management, Inc. provides a comprehensive analysis of any existing system. We check for broken sprinkler heads, appropriate ground coverage, timers, valves and pumps. We then provide the customer with a thorough written analysis report and suggest any additions or repairs.
You can rely on Miami Management, Inc. to meet and exceed your expectations.
Protecting your community
The high-rise condominium market requires top notch customer service, efficiency, and attention to detail. MMI has applied that same criteria to our HOA clients. MMI High Rise & HOA Access Control Associates are tasked with advocating the particular rules and regulations established at each of our client's properties, always fulfilled in a professional and polite manner.
Access Control Associates are an integral part of our management team. Our Associates offer front line management representation 24 hours a day. Access Control duties include but are not limited to:
- Industry-leading Customer Service
- Gatehouse Management
- Addressing resident needs
- Meeting, greeting and announcing all visitors
- Monitoring surveillance cameras
- Preparing shift logs
- Incident reports
- Property information reports
- Receiving, logging and notifying residents of packages and deliveries
- Identifying contractors/vendors and controlling their access to the property
- Roving access control
MMI believes in a well-trained staff, a strong chain of command and outstanding supervision. Qualified associates are trained on-site to ensure that the staff is well aware of the needs and particular characteristics of their assigned property.
- We provide our clients with a 24-hour/365 days a year emergency phone line service
- During emergency situations, our Area Supervisors are on call and will be contacted at any time of the day
- MMI is ALWAYS on call
Miami Management, Inc. is a fully licensed and insured, full-service management company that prides itself in being qualified and equipped to handle every aspect of property management. Additional information.
Having the best technology to serve you. Miami Management, Inc. has the latest features and most accurate support in the industry.
We strive to enforce your Association's By-Laws/Rules and Regulations, in order to ensure that each community maintains its unique aesthetic.
Our finance department's reputation is renowned within the industry for its efficient and accurate financial reporting.
We have worked with a talented group of webmasters to design a well-structured and user-friendly website.
Our company works to make and maintain the cleanliness and beauty of the community for its members.
We offer professional advice in landscape design, tree trimming, and professional installation for every landscaping and irrigation need.
Irrigation Repairs & Maintenance
We are a full-service irrigation installation and repair company providing service to South Florida.
Front Desk / Gate House
Front Desk / Access Control Associates offer front line management representation 24 hours a day, 7 days a week.
Pay your association fees online using our secure website. We gladly accept:
Miami Management, Inc. was founded in August of 1988 by Guillermo Cancio-Bello. It was created out of his vision and experience, both of which continue to propel the company into the future. Miami Management was established in partnership with Eduardo Gonzalez, who invested in that vision. For over 30 years, Miami Management, Inc. has grown from the management of two associations, to the full-service, management, and maintenance company that it is today, with a portfolio of over 370 associations, consisting of more than 70,000 individual units.
Who We Are
Miami Management, Inc. is the largest privately owned property company in South Florida. We have been a dominant force in the field, and we credit the longevity of our success to a strong foundation that incorporates not only customer satisfaction, but also the satisfaction of our employees. Many of our employees have been with us for over a decade, and still many have been members of our team since the company's inauguration. Miami Management is founded on the understanding that providing a productive and overall positive atmosphere for its employees is the key to operating a successful customer service business.
Services and Staff
Whether it be residential, commercial, or high-rise, we offer full service property management to some of Florida's most prestigious communities. Our client's enjoy superb customer service, excellent account management, 24-hour emergency service, and licensed and trained Community Association Managers. We have achieved a level of customer satisfaction that only 20+ years of industry experience can provide.
Peace of Mind
Miami Management offers associations "peace of mind" with a 30-day no-cause service agreement. We operate each of our associations under a flexible contract that allows our clients the freedom to withdraw from a service agreement by way of a 30-day anticipated notice; no reasons required, no questions asked. We are confident that we have the capacity to not only meet your association's needs, but also to surpass the standards of what you believe a management company should be able to accomplish. We attribute this to our company's "100% Honesty" policy, as it has proven to be effective throughout the years, and rightfully so, it awards us the luxury to rely solely on our performance.
Our Company Creed
Always keeping in mind that our success is measured by the level of satisfaction that we bring to our clients, our primary goal is to enhance the value of any property we manage through improved aesthetics, and superior service. "Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction, and skillful execution; it represents the wide choice of many alternatives." - Will A. Foster
For additional information please download our E-Brochures. In the case your computer cannot read the brochures, please download and install the Adobe Acrobat Reader.
Guillermo Cancio-Bello attended Saint Leo University in Saint Leo, Florida from 1970-1974 and graduated Cum Laude with a degree in Physical Education. He later attended Tampa University from 1978-1979, where he earned his Master's Degree in Education. Thereafter he obtained his Community-Association-Manager's state license.
In his professional career Mr. Cancio-Bello served two years as a coordinator for the CETA program of Pinellas County, prior to joining the Miami-Dade County School System as a teacher. Then in 1981, he began his transition into property management when he became employed by a full service property management company. In his first years as a manager, he took on the responsibility of overseeing 1,500 residential homes. Soon after he became the manager of several thousand units. His hard work and efforts were noticed, and in 1986 he was promoted to Vice President; a position he held until July of 1988 when he endeavored to start a company of his own.
Guillermo Cancio-Bello's 38 years of experience in the field grant him, as well as all of his employees, the confidence that allows Miami Management to guarantee professional guidance to all of its clients, and it is his principles that are the foundation on which this company was built and from which it continues to grow.
Chairman of the Board
As a prominent businessman, Eduardo Gonzalez has achieved much of his success throughout Latin America, predominantly in the country of Panama, where he operates a multitude of companies, including Electro Sistemas de Panama, S.A. After expressing interest in forming a service related business in the South Florida marketplace, and upon realizing that he and Mr. Cancio-Bello shared a similar aspiration, both gentlemen decided to collaborate and form Miami Management, Inc. in 1988. The years of business that Mr. Gonzalez carries with him have assisted greatly with the foundation and development of Miami Management, making it a thriving and innovative force in the property management industry today.
(Broward County Division)
As Vice President of Broward County for 20 years, Rad Diaz has been an asset to Miami Management since its inception in 1988. Earning a Bachelor's Degree in Finance with a minor in International Business from Florida International University, Rad was originally hired to co-manage one of the first properties ever acquired by Miami Management. Rad is now a member of the executive board with over 45,000 units managed under his leadership.
Known for maintaining a human touch in his day to day affairs, Rad has long-standing relationships with both clients and homeowners. Job One on any given day is consistently achieving both budgetary and customer service goals for all communities. Under Rad Diaz's leadership, Miami Management maintains an admirably high standard in the industry; with personnel working cohesively to improve and expand services, as well as staying ahead of technological advancements.
Giving back to the community is another aspect integral to Rad Diaz's leadership model. Miami Management is honored to be one of the largest sponsors of the Lupus Walk. Other humanitarian endeavors include volunteering for Habitat for Humanity, Special Olympics, Toys for Tots Drive, Relay for Life, The American Cancer Society and participating in Sylvester Cancer Center Events, as well as contributing to the Ayacucho Emergency Association that aids underprivileged children and orphanages in Peru.
Originally from Caracas, Venezuela, Rad Diaz is proud to call Miami home for 44 years, where he lives happily with his wife and three children. Rad is inspired by helping others develop their talent and reach their full potential. A proponent of continuing education and opportunity for career growth, Rad is an encouraging leader helping colleagues contribute to the ongoing success of Miami Management.
A Miami resident since 1972, Martha Reidy attended the University of Miami where she majored in Sociology. In keeping with her background in the study of social human behavior, she pursued a career that would allow her to exercise her education. She received her Community Association Manager License, and in 1983 joined a full service management and maintenance company.
Then, in 1988, Ms. Reidy joined Miami Management as a roving property manager, and was soon promoted to the position of Director of Property Management. Proving to be an asset to the company she soon became the Miami-Dade Division Manager, and in 2000 was promoted to Vice-President of that division.
Ms. Reidy has been an intricate part of Miami Management's organization and growth. In addition to establishing and implementing policies and procedures, Ms. Reidy oversees the Miami Division, where she plays an active role in budget preparation for all of the properties that the division administers. While overseeing the Division, Ms. Reidy remains a very hands-on leader by continuing to manage portfolio properties of her own.
(Palm Beach Division)
After growing up in Okinawa Japan, Ms. Carr became a Miami resident in 1974. She then attended Miami-Dade College and Florida International University and earned a double major in Business Administration and Accounting. In 1983 Ms. Carr joined a full service management company, while earning her Juris Doctorate. She joined Miami Management in 1991, and in March 1997 opened the office in Palm Beach County (MMI of the Palm Beaches), where we have enjoyed continued success with a specialty in luxury high-rise condominiums and country club and equestrian communities in Palm Beach and Martin counties. In 2000, Ms. Carr was promoted to Vice-President of the Palm Beach Division. She also has additional responsibilities, as our legal/litigation and insurance portfolio manager.
Born in Queens, New York, Ms. Russo attended school in Long Island and graduated from Suffolk Community College with an Associate's Degree in Banking, Insurance, and Real Estate.
In 1979 Ms. Russo relocated to South Florida, where she worked alongside her husband in various business ventures. Her abilities as an entrepreneur are evident in the success of All American Ice: a manufacturer and distributor of packaged ice products.
Ms. Russo transitioned into the property management industry in 1999 when she joined Miami Management. Her energetic personality has helped her become the High-Rise Division Manager. Her current responsibilities include supervising the High-Rise Division on-site management offices, overseeing 155 employees, as well as marketing, sales, and association transition services.
(North Miami Division)
Mr. Valdés has been a part of the Miami Management team since 1994. He began as a roving property manager and in June 2001 his position was elevated to Division Manager. He is responsible for managing the North Miami Division, as well as for marketing and sales.
Patrizia Quattropani has been a part of the Miami Management family since June 1999. She started out as a manager trainee, and a few short months later, she received her Community Association Manager state license. In 2003 she became the Senior-Manager Team-Leader, and then in 2005 was promoted to Miami-Dade Division Manager, which is the position she holds today.
Prior to her employment with Miami Management, Ms. Quattropani held over 10 years of experience in real estate, where she partnered as an investor and handled dealings with commercial and residential type properties. Her expertise was not limited to the purchasing aspect of real estate, as she handled the management and transition aspects as well. This experience has served her and Miami Management well in her current position.
Access Control Division
Eddie joined Miami Management in 2004. He began his career with us as a front desk/concierge associate for the Hi-Rise Division, where he was quickly promoted to roving supervisor. Soon after obtaining his CAM License, he was promoted to Assistant Director of the Access Control Division and thereafter as Director.
Eddie has helped the organization sustain impressive growth in operational hours, personnel count, and properties served. Our Access Control division has grown to be very reputable across the industry in both Miami-Dade and Broward counties.
Roy joined Miami Management, Inc. in 1998 after serving in the U.S. Military with a background in Criminal Justice and Administration and since that time, has served Miami Management, Inc. as a Portfolio Manager, Team Leader and Division Manager with experience in managing and supervising homeowner's associations, community development districts, garden condominiums and hi-rise condominiums. Currently, Roy supervises all facets of the lawn division to include landscaping, irrigation and tree trimming and holds State licenses as a pest and fertilizer applicator, as well as, a Broward County "B" license.
A Miami native, Mrs. Valdés attended Florida International University where she acquired a BA in Accounting. In 1992 she received her MBA from Nova Southeastern University. Upon entering the workforce, Mrs. Valdés joined the multinational company Northern Telecom, where she acted as a financial analyst. Miami Management welcomed the expertise and leadership of Mrs. Valdés in 1994 when she was assigned the title of Controller for the company's accounting department. Her drive and ambition led her to implement, and continuously renovate, the company's accounting software. On a daily basis, Mrs. Valdés oversees over 50 employees in order to ensure that the accounting activities for all of their assigned Associations are running accurately. In addition, Mrs. Valdés is responsible for managing the financial operations of the company.
A native of Miami, Ms. Hallin previously worked in the mortgage division for Chase Federal in Kendall and then as a paralegal in a law firm in downtown Miami. She has been in the property management industry since 1982 and has been with Miami Management since its establishment in August of 1988. Ms. Hallin is currently in charge of the payroll division for the entire organization as well as other payroll related functions. Ms. Hallin also serves as the assistant to the President, Guillermo Cancio-Bello.
Aida M. Uribe
Born in Colombia and raised in New Jersey, Ms. Uribe attended Business School from 1981 to 1983 with a concentration in Banking and Small Business Loans. She put her education to work and joined United Jersey Bank where she was part of the team for ten years. She received a promotion within the first three years as Department Supervisor of Mortgages. In July of 1994 she moved to Miami, FL to further pursue her career and provide a better future for her family. In September of 1994 she joined Miami Management and has advanced within the company. As Supervisor of the Administrative Staff, she became an integral part of the team. She currently supervises the Human Resources department and assists the President with Corporate matters.
Maria Jose Vargas
A Miami resident since 1985, Mrs. Vargas attended Miami Dade Community College. She joined Miami Management in March of 1993 as a Secretary and has risen in positions over the years. She has also worked in the Account Research department and Accounts Payable department, where she was promoted as Supervisor. She was then promoted to be a part of the Human Resources team, where she currently holds her position.
A Miami native, Mrs. Alas has been part of the MMI family since 2010. She attended and graduated from Florida International University with a Master's in Business Administration. She currently works in the Human Resources department and assists with other corporate responsibilities.
Sharing Our Success
The success of Miami Management is rooted in the support received from the South Florida community. Because we are so grateful for the trust that has been invested in the company, it is with humility and honor that we take on the mission, year after year, of giving back to the community that has helped keep us in business for over three decades.
The Lupus Foundation of America
Every year Miami Management participates and sponsors the Lupus Foundation of America Walk to help raise money for Lupus research and education programs while increasing awareness of Lupus. Lupus is a chronic inflammatory disease that occurs when your immune system attacks its own tissues and organs. Inflammation can affect different body systems such as your joints, skin, kidneys, blood cells, brain, heart, and lungs. Lupus is difficult to diagnose because its symptoms often mimic other ailments. While there's no cure for Lupus, treatments can help control symptoms.
The Lupus Foundation of America (LFA) has raised $23 million to support more than 400 grants to research scientists at 100 leading academic and medical institutions throughout the nation. The Lupus Foundation of America has provided seed grants to many of the leading lupus researchers in the world. These grants have led to tens of millions of dollars in additional research, and have also contributed to many of the lupus-related scientific breakthroughs of the past several decades.
Habitat For Humanity
Always one to embark on new endeavors; in 2010, Miami Management became involved with the very renowned community development program: Habitat for Humanity. As a collaborative team effort, and because our line of business gives us the opportunity to witness just how severe the affordable housing crisis has become for so many; Miami Management was greatly moved and inspired to volunteer its time to help build homes for families in need.
Toys For Tots
Each year Miami Management participates with the Toys for Tots organization in the collection of toys for underprivileged children in our local areas. Founded by Major Bill Hendricks, USCR in 1947, Toys for Tots has become one of our nation's oldest and most beloved charities. Today the charity is run by the United States Marine Corps, and we here at Miami Management have a high regard for their goal, which is "to deliver a message of hope to less fortunate youngsters that will assist them in becoming responsible, productive, patriotic citizens." We too believe that time invested in our local children is time that we invest directly toward the betterment of our community as a whole.
14275 SW 142 Avenue
Miami, FL 33186
Toll Free: 1-800-273-4603
Chairman of the Board
Corporate Accounting Controller
North Miami Division
MMI of the Palm Beaches, Inc.
11770 US Highway One, Suite 501
Palm Beach Gardens, FL 33408
Office: 561-686-7818 Ext. 204
1145 Sawgrass Corporate Parkway
Sunrise, FL 33323
Office: 954-846-7545 Ext. 304
Miami Management, Inc. is the largest privately owned property management company in South Florida. We have been a dominant force in the field, and we credit the longevity of our success to a strong foundation that incorporates not only customer satisfaction, but also the satisfaction of our employees. Additional information.
President: Guillermo Cancio-Bello
Chairman of the Board: Eduardo Gonzalez
See the minds keeping our company running smoothly and successfully and satisfying our clients.
Broward and Palm Beach Divitions
The success of Miami Management is rooted in the support received from the South Florida community, see how we show gratitude.
Feel free to contact us if you have any concern
14275 SW 142nd Ave, Miami, FL, 33186
Palm Beach office
11770 US Highway One, Suite 501, Palm Beach Gardens, FL 33408
1145 Sawgrass Corporate Pkwy, Sunrise, FL 33323
14275 SW 142nd. Ave.
Miami, FL, 33186